Job Description

Job Title: Audio / Visual Collaboration Engineer
Job Location: Dallas, TX
Job Type: Full-Time

Job Description:

• Ability to work under pressure and tight timelines.
• Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly resolving or finding a work around.
• This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Client Bank end user's
• Provide Tier 2 level support of various collaboration, voice, video systems at TCB
• Knowledge of programming/configuration of services being installed by third party A/V integrator
• Ability to manage proposals, including coordination of installers, and tracking of time and materials
• Ability to create a Bill of Material, drawings, and assist with estimated time frame for A/V integration into new builds.
• Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support
• Utilize network performance monitoring tools to isolate root cause issues (Cisco RM, Solarwinds,etc.)
• Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers
• Remediation of A/V hardware to meet or exceed security vulnerability requirement set by internal IT Security team
• Commissioning of new conference rooms and on-site training with local office staff when installation is completed
• Other duties as assigned by management

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