Chat Support Agent Job at ADF Medical Services Inc., Westlake, OH

OGxzbWhWL21IRVJ0TWNZTEU1N29zaWMxSGc9PQ==
  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.

Role: Chat Support Agent

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client inquiries promptly through our chat platform
  • Provide accurate information on services, appointments, billing, and general support
  • Handle multiple chat conversations simultaneously with professionalism
  • Document all interactions accurately in our CRM and support systems
  • Escalate complex or sensitive issues to the appropriate team
  • Deliver a consistently warm and professional experience in every chat
  • Follow all HIPAA guidelines and patient confidentiality protocols

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options
  • Supportive team environment and ongoing coaching
  • Career growth opportunities within ADF Medical Services

Job Tags

Full time, Part time, Flexible hours

Similar Jobs

Creative Collaborations Inc.

Sales Enrollment Representative Job at Creative Collaborations Inc.

 ...As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales campaigns. This entry-level position offers comprehensive training, empowering you to build... 

Nexora Talent

Home-Based Travel Assistant (Part-time) Job at Nexora Talent

 ...travelers before and after their trips. Resolve concerns calmly and efficiently. Benefits 100% remote work from home. No experience required Part-time schedule with flexible hours. Access to travel discounts and exclusive perks. Supportive team... 

Confidential

Forklift Operator - Stand up - Now Hiring Job at Confidential

Ready to land your next full-time position as a stand up forklift operator? Power your career growth by partnering with Randstad. We have tons of openings in your area, provided you meet the requirements. First and foremost, we're looking for safety-minded pros people who... 

Novo Nordisk Inc.

Senior Executive Assistant Job at Novo Nordisk Inc.

About the Department The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From healthcare provider interactions and developing and implementing regulatory strategies with the FDA...

Trans International LLC

Data Entry Operator/Verifier Job at Trans International LLC

 ...We are seeking a reliable and detailfocused Data Entry Operator/Verifier to remotely enter and verify paper invoice and freight data...  ...client account documentation quarterly Participate in biweekly virtual department meetings Complete additional tasks as assigned...