Salary, bonus (10k), equity
NO visa sponsorship
There is a strong preference for candidates in the Pacific time zone, though candidates on the East Coast are also considered.
💰 Selling points
They are looking for an Implementation Specialist with 2–3 years of experience in a customer-facing SaaS role. This position functions similarly to an SMB-focused Customer Success Manager, guiding small to mid-sized bookkeeping and accounting firms through their first 90–100 days on the platform.
The ideal candidate is proactive, coachable, and thrives in a structured individual contributor role. You will serve as the primary point of contact for new customers, ensuring they are fully onboarded and positioned for long-term success.
Conduct onboarding and training calls to help new customers quickly realize product value
Initial onboarding call (1 hour via Zoom) focused on setup and foundational training
Follow-up sync calls (15–45 minutes) covering advanced setup, feature training, team enablement, and product updates
Manage the full implementation lifecycle for a portfolio of SMB bookkeeping or accounting firms (typically serving 10–50 clients monthly) during their first 90–100 days
Serve as the primary point of contact during onboarding, driving strong engagement and high renewal rates
Capture customer feedback and feature requests to inform product improvements and internal process enhancements
2–3 years of experience in a customer-facing SaaS role (Customer Success, Onboarding, or similar)
Experience working with accounting or bookkeeping clients preferred
Prior onboarding or training experience with SMB customers
Experience at an early-stage startup is a plus
Familiarity with bookkeeping/accounting software (e.g., QuickBooks, Xero) is a strong plus
Highly coachable and open to feedback
Excellent communication and customer-facing skills
This is an opportunity for a detail-oriented, customer-focused professional to play a key role in onboarding and retaining SMB clients at a growing fintech startup.
...during weekends, this role will require the ability to work a flexible schedule. The Role This role works within the GM Motorsports Performance Engineering group with a focus on supporting the IndyCar program. This group is responsible for driving on-track performance...
...Good Apple Summer Internship Program Looking to break into advertising and truly learn by doing ? At Good Apple, we prioritize meaningful experienceour interns are given a seat at the table from day one. Our 9-week Summer Internship Program is designed to immerse...
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in...
... Create quotes and product configurations Work within vendor and channel partner programs Provide... ... Remote position w in-office work (work from home mostly) Laptop provided Full time Monday through Friday 9:00 AM to 5:00 PM Compensation and Benefits...
...shit, scrolling their feed, geeking out on design and/or watching weird film-school deep... ...aesthetics who feels torn between picking between graphic and motion design. A curious learner... ...but not necessary ~ This role can sit remote, but preference is Troy, MI, New York or...