Location: Golisano Pediatric Specialties and Urgent Care - Naples -3361 Pine Ridge Road Naples FL 34109
Department: GCHSWF Pediatric Specialists - Collier Clinic
Work Type: Full Time
Shift: Shift 1/8:30:00AM to 5:00:00PM
Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour
Location: Golisano Pediatric Specialties & Urgent Care Naples
3361 Pine Ridge Road, Naples, FL 34109
Schedule: Full-Time | Monday Friday | 8:30 AM 5:00 PM
Starting Pay: $21.01 per hour (All external candidates start at this rate.)
Looking for a career where you can make a difference while supporting children and their families? Lee Health is seeking a compassionate, organized, and customer-focused Float Customer Service Representative to join our Pediatric Specialty team in Naples .
As the first face patients and families see, you'll play an essential role in creating an exceptional experience while supporting multiple pediatric specialty practices within the Naples location.
As a Float Customer Service Representative, you'll provide front office support across Pediatric Specialty clinics by:
Welcoming patients and families with outstanding customer service
Scheduling appointments and coordinating patient visits
Registering patients and verifying demographic information
Assisting with insurance verification and referrals
Managing incoming phone calls and patient inquiries
Maintaining accurate documentation within the electronic medical record
Supporting clinic operations wherever needed
Every day offers variety while giving you the opportunity to positively impact children and families throughout our Pediatric Specialty practices.
High School Diploma or GED required
Associate's Degree preferred
External Candidates
Minimum 2 years of customer service experience required
3 years of medical office front desk experience preferred
Epic EMR experience preferred
Internal Candidates
Minimum 1 year of scheduling or registration experience required
Customer Service Representative experience preferred
Excellent customer service and computer skills
Strong critical thinking and problem-solving abilities
Ability to multitask in a fast-paced healthcare environment
Weekend and holiday availability as needed
No license or certification required.
Lee Health is proud to invest in our team members.
All external candidates hired into this position will start at $21.01 per hour , reflecting our commitment to paying above market for entry-level healthcare customer service positions.
Lee Health offers one of the most comprehensive benefits packages in Southwest Florida, including:
Medical, Dental & Vision Insurance
Retirement Plan with up to a 5% employer match
Generous Paid Time Off and Paid Holidays
Tuition Reimbursement and Career Development Opportunities
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
Employee Assistance Program (EAP)
Wellness Programs and Employee Discounts
Opportunities for career growth within one of Florida's largest health systems
This position is based in Naples, Florida at:
Golisano Pediatric Specialties & Urgent Care
3361 Pine Ridge Road
Naples, FL 34109
If you're passionate about delivering exceptional customer service, enjoy working in a collaborative pediatric environment, and want to build a rewarding career with Lee Health, we'd love to meet you!
Apply today and help create an outstanding experience for every child and family who walks through our doors!
The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Education: High School Diploma or GED required. Associates Degree preferred.
Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
License: Not required.
Certifications: Not required.
Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills. Works weekend and holidays.
US:FL:Naples
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