Job Description

About Twilio: Twilio is the global leader in cloud communications, shaping how modern enterprises interact with customers across the globe. We deliver developer-first API solutions to hundreds of thousands of businesses and empower millions of engineers worldwide to build deeply personalized customer experiences. Backed by a strong culture of connection, global inclusion, and remote-first freedom, Twilio equips its technical teams with the autonomy to build highly reliable infrastructure setups that handle billions of daily interaction endpoints.

Position Overview

We are seeking a product-minded Frontend Software Engineer based in the United Kingdom to develop, scale, and secure new capabilities inside the Twilio Console platform. Working within a high-velocity SCRUM team, you will move far beyond basic web interfaces to own features from initial layout designs through to testing, deployment, and live monitoring. This track demands a developer who champions resilient code quality and values automated testing pipelines. You will take full ownership of your shipping pipelines, reduce technical debt, participate in production on-call rotations, and directly influence platform roadmap priorities.

Key Responsibilities

• Console UI Development: Architect and build performant, highly responsive frontend application modules utilizing React and TypeScript .
• Automated Test Engineering: Formulate and enforce thorough automated testing strategies, writing unit and integration tests via Playwright, Vitest, and Cypress systems.
• CI/CD Workflow Management: Deploy software features continuously into cloud systems using automated pipelines, managing environments across Buildkite, GitHub, and Jira .
• On-Call System Triage: Take clear ownership of production software health, resolving incidents, participating in standard on-call rotations, and leading root-cause analyses.
• Agile Collaboration: Participate actively in backlog refinements, team code reviews, sprint planning sessions, and system design evaluations alongside Product leadership.
• Platform Performance Optimization: Refactor codebase components systematically to reduce architectural code debt and ensure features comply with strict performance standards.

Required Skills & Qualifications

• 2+ years of verified professional history running frontend development workflows and implementing complex user interfaces.
• Deep technical mastery writing clean application structures in React and TypeScript environments.
• Hands-on experience deploying automated testing solutions using frameworks like Playwright, Cypress, or Vitest .
• Practical familiarity integrating frontend layers with backend services using **REST APIs or GraphQL** schemas.
• Solid conceptual understanding of automated software verification, cloud continuous delivery pipelines, and secure engineering practices.
• Proven capacity to independently triage, debug, and resolve runtime production data or application exceptions.
• Location Context: 100% remote-first operational infrastructure flexibility restricted exclusively to qualified developers permanently based in the United Kingdom .

Preferred Strategic Indicators (Nice to Have)

• Prior production exposure utilizing public cloud infrastructure systems, specifically Amazon Web Services (AWS) platforms.
• Familiarity running data monitoring systems and dashboard observability tools such as DataDog and Grafana .
• A Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical enterprise experience.

What We Offer

• The exceptional professional runway to own and scale the foundational user console for a world-dominating cloud communications leader.
• Highly competitive UK salary package supplemented by comprehensive healthcare benefits and retirement savings options.
• Generous personal time off (PTO) brackets, ample parental allowances, and structured corporate wellness leave systems.
• Flexible work-from-home parameters paired with occasional travel budgets to support regional team meetups and company events.

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