Genesys Cloud Architect Job at Cloud Analytics Technologies LLC, Raritan, NJ

L2xvbGhsL2dIRWxsUHNvSkVwRHF0QzR6SHc9PQ==
  • Cloud Analytics Technologies LLC
  • Raritan, NJ

Job Description

Job Details

Job Description:

  • Provide support for contact center technologies with a focus on Genesys Cloud CX.
  • Handle configuration, enablement, administration, and troubleshooting of contact center systems.
  • Support customer service operations, implement multichannel self-service processes, and manage integrations.
  • Participate in incident resolution, monitoring, maintenance activities, and operational processes.
  • Contribute to technology research and strategic planning while ensuring adherence to defined processes and performance standards.
Requirement/Must Have:
  • Excellent verbal and written communication skills.
  • Strong documentation skills.
  • Good working knowledge of MS Office, including project and diagramming tools.
  • Strong customer handling skills.
  • Google Cloud Platform certification.
  • Experience migrating contact centers to Genesys Cloud CX.
  • Hands-on experience with Genesys Cloud enablement, configuration, and support.
  • Experience in customer service operations and contact center channels.
  • Experience implementing multichannel self-service, IVR, and omnichannel routing.
  • Hands-on experience with Genesys Architect call flows, IVRs, skills, permissions, roles, routing, and queues.
  • Experience with Genesys Cloud administration and related applications and frameworks.
  • Experience integrating Genesys APIs with third-party solutions and CRMs.
  • Knowledge of engineering and consultation for Genesys Cloud CX operations.
  • Ability to provide Tier 3 support during critical incidents.
  • Flexibility to work across different time zones.
Experience:
  • Experience supporting Genesys Cloud CX environments.
  • Experience with operational activities, maintenance, incident resolution, and troubleshooting.
  • Experience participating in technology research and strategic planning.
  • Experience managing vendor coordination and communication during outages.

Job Tags

Similar Jobs

JPMorgan Chase & Co.

Regulatory Strategy - Executive Director - Wholesale Credit Job at JPMorgan Chase & Co.

 ...spectrum of regulatory issues and topics as they affect various stakeholders and will also be responsible for the development and execution of the strategy for regulatory engagement within the team and for communicating that strategy to senior leaders in your areas of coverage... 

Virginia Heart

Telephone Triage Nurse (RN) Job at Virginia Heart

 ...and work-life balance? Follow your heart to Virginia Heart! At Virginia Heart, we are looking for a compassionate Telephone Triage Registered Nurse to provide primary clinical support for the clinical services center. The Telephone Triage RN ensures that patients... 

Century

Delaware Counsel/Attorney Job at Century

 ...organization, including acting as the company's legal representative in litigation and other legal proceedings. This should be listed as part-time contract role, remote, and they must be licensed in the state of Delaware. Debt Defense / FDCPA experience is a plus. Essential... 

SGS Consulting

Healthcare Consultant II - Texas Star Kids Job at SGS Consulting

 ...Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services... 

SAP

Executive Assistant for CRO, Supply Chain Management Job at SAP

 ...that can help further our mission and can support the culture we want to maintain at SAP. This Executive Assistant will support the Co-CRO, Supply Chain Management and members of their leadership team. This individual will be responsible for providing comprehensive...