Retail Store Manager Job at The UPS Store #7369, New York, NY

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  • The UPS Store #7369
  • New York, NY

Job Description

Store Manager – Multi-Unit Retail Operations (The UPS Store Network) Long Island & NYC Pay: Competitive, based on experience 12-Location, High-Performing Franchise Network We’re a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement — not a typical retail job. Why This Opportunity Stands Out You’ll step into an organization with:

  • A dedicated support structure (Ops Manager + Unit Managers)
  • Strong training, coaching, and development programs
  • Clear operational standards, systems, and KPIs
  • Consistent mentorship and real visibility into multi-unit operations
  • Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles
What You’ll Be Responsible For Leadership & Team Development
  • Coach, train, and mentor team members to hit performance goals
  • Build an accountable, engaged, high-energy culture
  • Participate in hiring, onboarding, and ongoing coaching
Operational Excellence
  • Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
  • Maintain store standards, compliance, and cleanliness
  • Execute daily workflows and ensure smooth store operations
Sales & Customer Experience
  • Drive upselling, engagement, and customer satisfaction
  • Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
  • Ensure every customer receives a premium UPS Store experience
Business & Performance Management
  • Analyze performance reports and implement improvements
  • Control labor, supplies, inventory, and operational costs
  • Set daily priorities and maintain strong store execution
Who Thrives in This Role You may come from:
  • Retail management
  • Hospitality or service leadership
  • Logistics or shipping operations
  • Customer service leadership
  • Assistant manager or manager roles in fast-paced environments
Ideal candidates are:
  • Strong communicators
  • Naturally great coaches
  • Confident decision-makers
  • KPI-driven
  • Positive, reliable, and customer-focused
What We Offer
  • A structured, supported management environment
  • A high-performing, well-resourced network
  • Clear career path & opportunities for advancement
  • Training, coaching, and ongoing development
  • Competitive pay based on experience
Ready to Lead With Us? If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect. Apply today or message us to learn more.

Job Tags

Full time

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