Call Center Representative Job at Community Health Center of Buffalo, Buffalo, NY

L1ZNZ2dWdmhGMGhzTnM4SUVaem90aTR3RkE9PQ==
  • Community Health Center of Buffalo
  • Buffalo, NY

Job Description

Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.

Responsibilities:
- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.

Qualifications:
- High school diploma or GED equivalent.
- At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.

Preferred Qualifications:
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering high-level customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.

Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.

Pay:
The salary range for this position is $16.76 to $20.24 per hour.

Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.

Job Tags

Hourly pay, Work at office, Local area

Similar Jobs

AssistRx

Project Coordinator ( remote ) Job at AssistRx

 ...The Project Coordinator will be a member of the PMO Team, reporting to the Manager, Project Management. The Project Coordinator leads execution & change management of projects. The Project Coordinator is a critical role within the organization, and is primarily responsible... 

Kenvue Brands LLC

Manager, Club Insights & Business Intelligence Job at Kenvue Brands LLC

 ...Description Kenvue is currently recruiting for a: Manager, Club Insights & Business Intelligence What we do At Kenvue , we...  ...strategies and business growth within the Club channel, specifically with Sam's Club and Costco customers. Key Responsibilities: Lead the... 

Confidential

Patent Attorney Job at Confidential

 ...Job description: Patent Attorney Hybrid (Mesa, AZ) The firm is seeking a motivated patent attorney to support U.S. patent prosecution in Mesa, AZ. Youll work directly with inventors, founders, and in-house teams enjoying both in-office collaboration and the... 

Confidential

Middle School MYP Maths Teacher Job at Confidential

 ...private school-middle school section -Curriculum: provided. -Location:Panyu dist., Guangzhou -Vacancy: 1 Middle School MYP Maths Teacher -Start time: ASAP(2-year contract)Requirements: -Native English Speaker -Hold a bachelor degree or above -Teaching... 

Central City Health

Quality Care Promoter - Dental Job at Central City Health

 ...Continuing Education Allowance GENERAL DESCRIPTION Working under the direct supervision of Leadership the Quality Care Promoter supports both Quality Improvement and dental assisting functions within the dental department. This role includes performing clinical...