Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

“We look for people with great hearts who care and are passionate and want to be part of the Acqualina Difference.”

 Deborah Yager Fleming, CEO and Partner

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fair

JOB OVERVIEW:

The Director of Housekeeping position oversees all aspects of the housekeeping department in the absence of the Executive Director of Housekeeping. Supervise, train and inspect the performance of all housekeeping staff including but not limited to, Supervisors, Laundry Attendants, Dry Cleaning Attendants, Dispatchers, Head House Person, House Person, Room Attendants, Turn Down Attendants, Seamstress and Public Area Attendants, ensuring that all procedures are completed to the resort's standards.

Assist where necessary to ensure optimum service to guests.

REPORTS TO:  Executive Director of Housekeeping

SUPERVISES: All Housekeeping staff

WORK ENVIRONMENT:

All guest room guest corridors, guest rooms, elevators, stairwells and service areas, linen closets, staff restroom and storage closets.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• bio-hazard.

KEY RELATIONSHIPS:

Internal: Staff in all departments.

External: Resort guests/visitors and outside contractors. 

QUALIFICATIONS 

Essential:

• 2 years of experience as a housekeeping manager.
• Supervisory experience in luxury resort environment.
• Knowledge of AAA, Forbes and LHW standards
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or experience equivalent thereof.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Computer literacy
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent resort data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

Desirable:

• Fluency in a foreign language, preferably Spanish.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.
• Experience with Forbes, AAA and LHW standards and requirements

PHYSICAL ABILITIES 

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Satisfactorily communicate with guests, management and co-workers to their understanding.

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