Job Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Events Server. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. As an Event Server at Arlo Williamsburg, you will be expected to have a first-rate knowledge on event services in different styles, from cocktail style events to synchronized plated dinners. During events, your responsibilities will include, but are not limited to:

RESPONSIBILITIES AND AUTHORITIES:

• Review all Banquet Event Orders (BEOs) to ensure flawless execution of large parties and special events.
• Serving canapes and serving food for all services.
• Taking food and beverage orders with a full knowledge of our menu.
• Bussing and polishing glassware, flatware, and plate ware.
• Assist in the cleaning and storage of any and all event items and event spaces.
• Ability and experience providing exceptional and quality service to high profile celebrity and VIP clientele.
• Assist with the set-up, breakdown & decorations in the event space as needed.
• Assist in the cleaning and storage of any and all event items and event spaces.
• Respond promptly, professionally, and appropriately to guest and staff concerns.
• Maintain a high level of cleanliness and adhere to all sanitary and safety standards.
• Foster a welcoming and pleasant atmosphere for dining and entertainment.
• Anticipate guest needs and consistently exceed service expectations.
• Exhibit dependability by following instructions, responding to management direction, and completing tasks in a timely manner.
• Collaborate effectively with the team while balancing individual responsibilities.
• Take initiative, demonstrate accountability, and clearly communicate with both guests and colleagues to resolve issues.
• Maintain professionalism and composure in a fast-paced environment.
• Accurately relay information regarding orders, allergies, and special requests to the Event Captain, Event Manager, and/or appropriate team members.
• Handle guest complaints with a positive attitude and promptly notify management whenever a guest is dissatisfied.
• Going above and beyond to accommodate requests.

• Minimum 2 years' experience in hospitality, preferably in catering or as a server
• Ability to learn and quickly present menu items
• Ability to carry drinks and glassware on a serving tray
• Ability to partner with a variety of individuals including guests, clients, colleagues and managers
• Superb organization and listening skills.

• Demonstrate clear written and verbal communication skills
• Able to work in a team environment and welcome feedback and direction
• Capable of standing for prolonged periods of time up to 10+ hours
• Lifting and moving venue furniture up to 50 lbs.
• Ability to reach, bend, stoop, climb up and down stairs, walk, carry multiple objects
• A positive and prompt work ethic
• General wine and cocktail knowledge a plus.

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