Job Description
Job Summary :
The Library Assistant supports daily library operations, ensuring high-quality customer service and operational efficiency in alignment with OCOM Library’s mission to foster a professional, welcoming, responsive, and student-centered environment. This role provides reference assistance and support to faculty, students, and staff and requires strong communication, collaboration, and interpersonal skills.
Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., but may vary based on staff and library coverage needs.
Essential Duties and Responsibilities :
- Provide exceptional reference services, including locating physical and digital resources, assistance in navigating the library website, answering reference and research questions in person, by email, or via chat, and e-resource support.
- Perform circulation duties, such as circulating materials, assisting with checkout and self-checkout processes, and RapidILL interlibrary loan support.
- Provides reference support to students, faculty, and staff at the Information Desk during the following hours: Monday–Friday, 10:00 a.m.–12:00 p.m. and 1:00–3:00 p.m. (schedule subject to change).
- Process check-ins, check-outs, holds, renewals, and reserves.
- Conduct routine shelf checks to ensure materials are shelved accurately and properly maintained.
- Assists with the maintenance of electronic resources, the library website, and catalog.
- Troubleshoot access issues related to databases, authentication systems, and electronic subscriptions, escalating complex issues as appropriate to the Librarian.
- Compile and submit accurate library statistical reports.
- Create and design monthly library displays and flyers.
- Contribute to outreach initiatives and student engagement efforts.
- Assist and support the Librarian/Library Director with library initiatives that support continuous improvement and advancing information literacy.
- Communicate effectively and work collaboratively with faculty, staff, students, and others.
- Perform other duties as assigned.
Requirements
Required Qualifications :
- Bachelor’s degree preferred.
- Minimum two years of customer service experience in an academic library setting.
- Excellent communication and customer service skills.
- Ability to learn Integrated Library Systems, specifically Ex Libris’s Alma and Springshare applications.
- Strong organizational skills with attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Demonstrated ability to provide basic research assistance using academic databases and scholarly resources.
- Must be authorized to work in the United States.
- Must be local to the Central Florida area.
Preferred Qualifications :
- Experience working in an academic health science library.
- Experience with Integrated Library Systems, specifically Ex Libris’s Alma and Springshare LibGuides.
- Experience supporting graduate or medical professional programs in higher education.
- Experience with troubleshooting e-resources and performing basic cataloging.
- Experience with Canva or other desktop publishing software.
- Experience with Apple products and Google Workspace applications.
- Familiarity with evidence-based medicine resources and health sciences databases (e.g., PubMed, AccessMedicine, or similar tools).
Key Competencies and Skills :
- Strong oral and written communication skills.
- Attention to detail.
- Ability to listen and communicate positively and professionally.
- Strong public speaking skills
- Ability to relate well to a diverse student population and other constituencies.
- Ability to work independently and function effectively as a team member.
- Commitment to collaboration and team cohesion.
- Demonstrated initiative, problem-solving, and commitment to continuous professional growth.
- Comfort working with emerging technologies and evolving digital library platforms.
Physical Requirements :
- Ability to lift up to 25 pounds and push book carts.
- Ability to stand, sit, and work at a computer for extended periods
Benefits
- Pay Rate: $22.42/per hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Training & Professional development - continuing education opportunities to support your career growth.
- A supportive and collaborative work environment.
Job Tags
Full time, Temporary work, Local area, Monday to Friday