OH - Support Center Analyst - Remote - MUST HAVE ASSOCIATES DEGREE IN IT SYSTEMS Job at Boston Services, Cleveland Heights, OH

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  • Boston Services
  • Cleveland Heights, OH

Job Description

SUPPORT CENTER ANALYST REMOTE First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed. Escalate trends and major incidents to leadership. Update and maintain ticketing system and Knowledge base, monitor changes. Mandatory Qualifications/Requirements: Associates degree in IT systems. Stable internet connection. Preferred Qualifications: IT service desk experience; Comp Tia certification training, ITL training. Physical Requirements: Work from home - secluded/quiet space. Stable internet connection.

Shift: Monday through Friday 7:30am-4:30pm or 8:00am-5:00pm

Specialty Type: Information Technology

Sub Specialties: Systems Admin/Analyst

General Certifications: N/A

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additionalInformation:

Job Tags

Contract work, Remote work, Shift work

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