Job Description
Must Have Technical/Functional Skill
Skills in Project Execution, Scope management
Ability to manage Jira Application for the relevant informative Dashboards, Reports, Dashboards and execution view control.
Certification in Scrum / SAFe / CSM is a must.
Minimum 7 Years of work experience as Scrum Master in executing multiple projects; in Agile delivery.
Able to use Confluence and other similar tools
Should have a competent spoken and written English ability.
Should be proactive communicator and self motivated to drive the things for achieving results
Excellent Email communication skills.
Experience in Agile Process and Scrum Experience
Should be able to mentor junior team members
Roles & Responsibilities
To facilitate Agile processes for Salesforce DevOps team, ensuring the successful delivery of projects in Sales/Service Cloud and SF Energy Utilities Cloud implementations.
SM should be able to drive the Scrum Ceremonies and help team to execute.
Contribute and ensure team understands the business requirements, have the refinement session and solutions plotted for the Epics and Features to get the well refined stories.
To ensure the Dev Team understands the complete story and requirement. To get teams follow for stories as per DoR and DoD.
To take servant leadership role and contribute in Impediment removal. Help team in eliminating the blockers which hinder team's progress.
Handle the Backlog Management and partner with PO to maintain priority defined Product Backlog and Sprint Backlog.
Step in for Technical Coordination where needed and bridge gaps between Developers, Admins and Business Analysts to support the Salesforce Project's release management, UATs, Deployments.
Monitor the metrices well organized and detailed. Follow Agile best practices and improve team productivity metrices of Velocity, throughput, Say-Do ratio, Burn-Down.
Work closely with stakeholders to ensure that key business questions and problems are well defined and understood by team.
Should have a knowledge in Salesforce Industries i.e., OmniStudio and all components like OmniScripts, Integration Procedure, Flex Cards, Data Mappers.
Can have exposure or knowledge of the Energy and Utility Industry.
Should be able to drive the discussion with business/client stakeholders
Good to have experience or knowledge in Sales, Service, Experience Cloud, Apex, LWC, Flows.
Identify actionable insights and suggest recommendations to infl uence the direction of the business and cross-functional teams on SFDC.
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