Job Description

Public Trust: NACI (T1)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

At GDIT, people are our differentiators. We are seeking a Business Administrator Sr. who is innovative, dedicated, and highly motivated to solve daily operational and functional problems for our client, the federal Office of Child Support Enforcement (OCSE). OCSE proposes and implements national policy for the child support program. The OCSE Division of Federal Systems (DFS) develops, operates, and maintains federal systems that help states establish and enforce child support orders across state, tribal, and territorial boundaries.

In this Business Administrator role, you will serve as  Program Administration Specialist providing both program and administrative support to senior leadership. You will be part of a task area that includes administrative, communications, and web support functions.

You will work onsite with the customer in Washington, D.C. as a full-time member of the GDIT Program Support team. You will blend seamlessly into the child support program through your existing, extensive knowledge of child support or your willingness to develop this knowledge. You will serve as a key resource to and conduit for leadership in carrying out their management and program operational responsibilities.

Responsibilities:

• Understand the structure and components of the child support program, as well as its functional, business, and strategic needs.
• Act as a gatekeeper by managing incoming email and using knowledge of child support, as well as leadership priorities and needs, to organize email folders and draft responses.
• Organize and maintain a complex calendar of events and meetings with OCSE managers, partners, and stakeholders.
• Coordinate with other HHS/ACF program offices in gathering information for cross-program initiatives and inter-agency meetings. 
• Manage a travel portfolio including speaking engagements and conference attendance by securing travel arrangements, completing required documentation, creating agendas and itineraries, researching pertinent background materials, and ensuring that leadership is aware of major or controversial issues.
• Attend both in-person and virtual meetings and prepare agendas, meeting spaces, (including coordinating technology needs in Teams and with tech support), meeting summaries, and action items; assist with staff debriefs after meetings.
• Track sources and due dates on action items, including tight-turnaround data calls, and ensuring leadership is responsive by independently coming up with draft responses.
• Work closely with OCSE leadership team and key staff in providing continuous attention to major reports, plans of action, program direction, program accomplishments, etc.
• Conducts in-depth analyses of actions, plans, proposals, and program recommendations presented for leadership to review to ensure that ideas, issues, points of view, and program interests are consistent with and/or further the leadership’s goals, objectives, and strategies.
• Conducts or directs special studies or leads work groups on major and/or cross cutting issues that require coordinated and/or prompt attention. Coordinates inter-office work group’s assigned special projects. Defines the scope of work, prepares interim and final reports/products resulting from the group's work, and briefs the leadership on work group progress, problems and/or results.
• Follows up on critical and sensitive action requests, issues, and priorities, tracking ongoing efforts and reports to ascertain existing and potential obstacles and to provide authoritative technical guidance. Develops reports showing the composite status of various projects and efforts, which keeps leadership abreast of work progress so that they may determine what further or additional management action may be required.
• Works closely with leadership to develop and identify program goals and objectives, establish priority areas, review fiscal year work plans and operating procedures.
• Prepares leadership for meetings, conferences, etc., by developing and preparing agenda items, researching background materials pertinent to the meeting or conference, and ensuring leadership is apprised of major issues and questions.
• Attends national child support conferences and other meetings at leadership’s request.
• Maintains critical information in an organized way such that staff can make effective use of it and have easy access.
• Maintains documents in SharePoint, Confluence/JIRA, and Teams.
• Serves as a thought partner to leadership by understanding how to ask the right questions from the right people in order to follow through on the responsibilities listed above.

Required Skills:

• 5+ years of related professional experience
• Ability to obtain a Public Trust
• Experience with Microsoft Office tools, specifically Outlook, Teams, Word, SharePoint, and PowerPoint
• Experience with Confluence/JIRA
• Experience with Adobe Acrobat Pro
• Ability to handle multiple tasks simultaneously, respond effectively to ad hoc tasks, and meet critical deadlines

Desired Skills:

• Outstanding written and verbal communication skills
• Experience with light copyediting and proofreading
• Experience using AI tools in a business setting
• Excellent interpersonal skills and strong customer service orientation
• Bachelor's degree

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

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